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Frequently asked question

How long will delivery take?

Delivery timing(guidelines)
NZ: 1-2 working days
AUS: 3-10 working days
World: 7-14 working days

Can I cancel my purchase?​

You may cancel your order prior to your order being processed. Please be aware that orders are usually dispatched within 24 hours, if the order has already been processed your goods will be on their way.

Refund policy

Return the products in their original packaging to us within 30 days and we will refund your credit card with the cost of your purchase less freight. Please note that any credit/ refund applied to a credit card will take your issuing banks standard timelines for the credit to appear on your statement - this is typically between 3-5 working days

How can I contact?​

Great attention to detail is taken to ensure our products leave us in perfect condition. However should you experience any problems with your order please contact us info@apihealth.co.nz and we will do our utmost to put things right

Payment Methods

Credit / Debit Cards
Offline Payments

Customs Duty & Sales Taxes

Please note on some occasions customs services inspect parcels which may result in duty and sales tax being applied. We at Apihealth have no control over this and unfortunately, it remains the responsibility of the individual customer.

Still Have Questions?​

Talk to our friendly customer associates.